B.Tech Graduates Vacancy at Xerox

B.Tech Graduates Vacancy at Xerox


Xerox is hiring an experienced Engineer I, Software Engineering at their Kerala location.

The complete details of this job are as follows:-

Roles and responsibilities:

The ideal candidate should be able to:

  • Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help customers.
  • Manage customers’ expectations and experience in a way that results in high customer satisfaction.
  • Act as the conduit between the customer and development teams to troubleshoot and resolve reported issues.
  • Act as an SME for the applications being supported to provide consistency for interfacing with each software development team
  • Be the voice of the customer to ensure the appropriate expectations and urgency communicated to the software development teams
  • Create knowledge base materials dedicated towards operational efficiency while also empowering and enabling the developer community
  • Use consistent processes across all supported regions for interfacing with various support stakeholders


  • Experience with MS SQL Server
  • Experience in working in an Agile environment
  • Experience in enterprise technical support
  • Strong problem-solving skills
  • Excellent client-facing skills
  • Excellent written and verbal communication skills
  • Incident management/problem management
  • Any development/testing background is a plus
  • net, SSIS, SSRS is a plus
  • Development/Modification of SQL Stored Procedures /Functions/Triggers
  • ITIL certified

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