B.Tech Graduates Vacancy at Xerox

B.Tech Graduates Vacancy at Xerox

Overview:

Xerox is hiring an experienced Engineer I, Software Engineering at their Kerala location.

The complete details of this job are as follows:-

Roles and responsibilities:

The ideal candidate should be able to:

  • Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help customers.
  • Manage customers’ expectations and experience in a way that results in high customer satisfaction.
  • Act as the conduit between the customer and development teams to troubleshoot and resolve reported issues.
  • Act as an SME for the applications being supported to provide consistency for interfacing with each software development team
  • Be the voice of the customer to ensure the appropriate expectations and urgency communicated to the software development teams
  • Create knowledge base materials dedicated towards operational efficiency while also empowering and enabling the developer community
  • Use consistent processes across all supported regions for interfacing with various support stakeholders

Eligibility:

  • Experience with MS SQL Server
  • Experience in working in an Agile environment
  • Experience in enterprise technical support
  • Strong problem-solving skills
  • Excellent client-facing skills
  • Excellent written and verbal communication skills
  • Incident management/problem management
  • Any development/testing background is a plus
  • net, SSIS, SSRS is a plus
  • Development/Modification of SQL Stored Procedures /Functions/Triggers
  • ITIL certified

Join Studycafe Membership to Download File and Apply

The link to Apply for this Job Vacancy is Given in the attached PDF.

.

Leave a Comment