FCM has opened an office in Barcelona in an effort to expand its presence and service management capabilities in Spain, the travel management company announced.
To date, FCM has served clients in Spain with the assistance of local agency associations, and TMC also operates one of its technology centres, FCM Lab, in Spain. FCM has now decided to invest in a direct-to-market strategy in the country, given “changing customer requirements” and “considerable business development opportunities,” according to FCM global managing director Marcus Eklund.
Solenn Le Brazidec, who oversees FCM’s business in France and Switzerland, adds Spain to his responsibilities and will lead the Barcelona team. The office will allow FCM to offer “a deeper level of service,” according to Le Brazidec.
“With this deeper alignment across the region, FCM aims to further increase the standardization of its processes, as well as the quality of its services through greater global consistency, better services, better data management and better control of service level agreements,” he said. he said in a statement. “This integration into global FCM systems means we will be able to provide customers with a true end-to-end FCM experience.”
FCM currently reports a portfolio of more than 50 clients throughout Spain and has added several new accounts over the last month. It also handles ground travel arrangements for global clients with business interests in Spain, including BASF, AXA, Parexel and Procter & Gamble, according to FCM.